Frequently Asked Questions
Can I purchase less than the minimum indicated?
Answer :
The first column pricing is the minimum order required for personalization.
The first column pricing is the minimum order required for personalization.
Can I place an order in webstie directly?
Answer :
No, The website is only used to order sample, Customized products require contacting our customer service first. We will reply within 2 hours.
No, The website is only used to order sample, Customized products require contacting our customer service first. We will reply within 2 hours.
How long will it take to receive my order?
Answer :
Once we have received your order, Please allow 1-2 weeks for delivery, rush delivery 7 days.
Once we have received your order, Please allow 1-2 weeks for delivery, rush delivery 7 days.
Will I receive a sample of my order, before production?
Answer :
All customers will receive a visual layout of the item they choose with their logo showing size and positioning. This layout will be e-mailed or faxed and will require the customers approval before production begins.
All customers will receive a visual layout of the item they choose with their logo showing size and positioning. This layout will be e-mailed or faxed and will require the customers approval before production begins.
Can I get a free actual sample before order?
Answer :
Yes, The samples for free, but u need to pay the freight shipping cost.
Yes, The samples for free, but u need to pay the freight shipping cost.
Can I see a proof BEFORE ordering?
Answer :
Sure. E-mail us the product # and what you would like on the item and we would be happy to send you a proof to ordering.
Sure. E-mail us the product # and what you would like on the item and we would be happy to send you a proof to ordering.
What if I don't want the item customized?
Answer :
Minimum order requirements are still applicable for items where customization is not required however the price per unit is reduced. Please inquire for further details.
Minimum order requirements are still applicable for items where customization is not required however the price per unit is reduced. Please inquire for further details.
Why is there a one-time setup fee?
Answer :
Once we receive your artwork, the images and text have to be digitized appropriately for the laser engraving process, This is required before we bulk production.
Once we receive your artwork, the images and text have to be digitized appropriately for the laser engraving process, This is required before we bulk production.
